Refund policy

When receiving the goods, customers must check whether the goods are of the type, quantity and whether they are damaged or deteriorated.If the goods are found to be inconsistent with the ordered type and quantity or damaged, please notify the company’s customer service department immediately to arrange for a replacement of the goods.

If the following conditions are met, we will accept returns:

1. The goods were found to be damaged when receiving the goods
2. Damaged in transit

Please use the email/phone you ordered to notify us within 7 working days after receiving the goods:

• Email: info@yuehinghk.com
• Tel: 9309-2759 (can be contacted by whatsapp)

Customers can request a refund within 7 days from the purchase date on the website. If you request a refund, please notify us by the email you used when ordering: info@yuehinghk.com

Please include the email content:

1. Order number
2. Order amount
3. reason for return

Precautions:

•  The products on the order cannot be refunded once they are used
•  The 7-day money-back guarantee is only applicable to online purchase orders

After confirming compliance with the return policy, we will arrange a refund as soon as possible and return it to the credit card account you used to purchase.